Work Experiences
A dynamic field of experience and flexibility in adjusting the tone of voice ensures that we will provide the solutions accordingly. I have experience in handling phone service-related issues and will be able to handle other types of issues easily. I pass good communication skills, exceptional troubleshooting abilities, and good listening qualities.
Position: Chat/Email Support / video editor / concierge
Answer live chat services and emails to address any customer queries or complaints adequately.
Assist clients in uploading their videos and photos. Multitasks Effectively by editing video, adding transitions, trimming, and adding texts to the clips.
Editing montage based on their request. Editing montage based on the occasion. Assist clients on how and when to check out.
Sets Expectations Provides Concise Information
Position: Customer Service Agent
I was answering calls regarding the customer's account details. Provide step by step procedure on how to apply for a credit card.
Walkthrough the clients about website and app registration of their account. Process credit card payments through phone and the automated system.
Position: Escalation Agent
Address negative and positive customer feedback immediately. Resolve customer questions, issues, and complaints
Build customer loyalty by placing follow-up calls for customers who reported problems. Take Supervisors call
Position: Subject Matter Expert
Define procedures or standards since they know the right or best way to execute a task. Define performance objectives and determine acceptable performance levels.
Provide recommendations for procedural improvements.
Understand the language/terms/jargon in the agent's area of expertise
Position: Team Leader
Lead, motivate and develop high performing team Be a role model Coach and empower teammates to create an exceptional customer experience and make the right decisions within defined operational guidelines Utilize the Situational Leadership approach to effectively adapt their coaching style to the performance, knowledge level, and understanding of the teammates being coached Participate in teammate selection and on-boarding, internal talent movement, and training needs assessment and closure of knowledge gaps
Position: Team Supervisor
Make sure agents that report to you meet performance expectations. Giving knowledge to the team or the agents about the product. Ensuring that the work environment is safe, secure, and healthy. Monitor team attendance. Monitor performance and set goals for the agents. Communicate with the QAs and improve weaknesses during the performance. Coach Agents to meet goals link AHT, OCR, and QA scores.
Position: Factory Worker
Company: Mitsuba Philippines Corporation - Cavite Position: Factory Worker / Production Operator January 2012 May 2012
Paint vehicle horns
Check for any defects before transferring them to the sound checking process.